Shipment of packages
We know you want to get your purchase as soon as possible. That’s why we ship most packages within 1 to 2 business days via UPS. If your new product is being sent outside of the contiguous Unites States or to a P.O. box, military APO or FPO address, it will be shipped via US Priority Mail. To help you keep track of your shipment, a tracking number will be sent to you through an email. If for some reason you don’t’ receive an email, check your junk mail or sign into your BigelowChemists.com account to view tracking information.
Out of stock items
When you carry the best products out there, occasionally you sale out. If we are out of stock of an item you ordered, we will either email or call you. You will be refunded for the unavailable item and only charged for it when it’s ready to be shipped out to you. Luckily, back-ordered items generally do not take more than a few days to come in. Once we receive it, will send it your way within a week and at no additional shipping cost.
Get your items shipped free when your purchase totals $49.00 or more. Sorry but this offer is only valid when shipped within the USA. If you do not qualify for free shipping, a set fee of $7.00 to destinations within the USA will be charged.
Shipping outside of the USA? No problem. C.O. Bigelow is pleased to offer shipping to a variety of destinations through Priority US International. However, we only ship to countries that have a proven track record in handling deliveries in a timely and efficient manner. We will continue to add additional countries as we proceed.
International Shipping Rates and Delivery Time
Unfortunately, international shipments do not qualify for free shipping. Rates will be automatically determined at checkout and before your credit card is processed. We know you want to receive your purchase as soon as possible. However, delivery time depends on customs clearance both leaving the United States and entering the country of destination. Typically, it takes 7 to 21 days.
International Duties and Taxes
Once your package arrives to its destination country, it will be held for customs inspection, and may be subject to duties, taxes and/or broker fees. C.O. Bigelow has no control over the fees, and we do not pay the fees. We do list the full value of the contents of the package on the customs form for approval.
Sadly, we do not refund shipping fees for returned packages due to refusal to pay duties, |taxes and/or broker fees.
In order to minimize costs, all international orders are shipped in one boxed piece. So, if an item is out of stock—which rarely happens—we will hold your order until all items are available. As always, we will notify you in an item is out of stock.