- Contact Us
- Our History
- Our NYC Store
- Counter Culture Blog
- In the Press
- Store Hours & Directions
Shipment of packages
Most packages are shipped within 1 to 2 business days via UPS. All C.O. Bigelow orders are processed promptly in the order which they are received. Orders sent to destinations outside the contiguous United States, P.O. boxes, and military APO, FPO addresses are shipped via US Priority Mail. You will be notified upon shipment via email with a tracking number from either the US Postal Service or UPS. If you do not receive tracking information for your package, please check your junk mail filter or you may simply sign into your Bigelowchemists.com account to view tracking information.
Out of stock items
It does not happen often, but occasionally we are out of stock of an item that you ordered. You will be notified by our customer service team of any such shortage via either email or by telephone. You will be refunded for the unavailable item and only charged for it when we are able to ship the item out. Back-ordered items generally do not take more than a few days to come in, they are sent within a week and are shipped to you with no extra shipping cost.
We invite you to receive complimentary ground shipping for all Bigelowchemists.com orders of $49.00 or more shipped within the USA. For orders under $49.00 there is a set fee of $7.00 to destinations within the USA.
We are pleased to offer shipping to a variety of destinations outside the USA. Currently we are only shipping to countries that have a proven track record in handling deliveries in a timely and efficient manner. Shipping rates are given for Priority US International mail. C.O. Bigelow will continue to add additional countries to our shipping services as we proceed.
International Shipping Rates and Delivery Time
International shipments do not qualify for free shipping. Shipping rates are automatically determined during the check-out process before your credit card is processed. Delivery time depends on customs clearance both leaving the United States and entering the country of destination. Packages usually take 7 to 21 days to be delivered to their final destination.
International Duties and Taxes
Upon your package arrival to its destination country, it will be held for Customs Inspection. Once your package clears customs and is released for delivery you may be subject to duties, taxes, and broker fees. We do not control nor are we responsible for these fees. We are sorry, but we are not able to declare items as gifts. We list the full value of the contents of the package on the customs form for customs approval.
International orders are shipped in one boxed piece. If we happen to be out of stock of an item, your order will be held until we can ship the entire order. This rarely occurs and usually the order will not be held for more than a few days. You will be notified of any such delay.
We regret to inform you, C.O. Bigelow does not refund shipping fees if the package comes back to us because of your refusal to pay duties, taxes or broker fees.